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Award-winning WFM Solution for Call Centers | injixo

https://www.injixo.com

injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centers. It is designed to save you money, time, and stress – while empowering you to do more with less. The best support.

injixo – Security | injixo

https://www.injixo.com/us/security

Full workforce management suite for forecasting, scheduling, realtime management & reporting. injixo is an award-winning & feature-rich cloud WFM application helping contact centers to deliver the best customer service while lowering costs & reducing planning effort. Plan smarter today – plan with injixo.

Automated Forecasting for Contact Centers | injixo

https://www.injixo.com/features/forecast

Get started without complicated IT configurations. Choose between basic vs. smart features based on your needs: . Basic Forecast: Automated forecasting based on average calculations with day-specific intraday and weekly patterns with linear trend recognition. Smart Forecast: AI-based forecasting based on a pool of hundreds of self-learning algorithms covering day-specific intraday, weekly …

Staff Scheduling Solution for Call Centers | injixo

https://www.injixo.com/features/schedule

”By implementing injixo, our planning effort has been reduced considerably: Building rosters used to take us up to one week per geographic cell – now, it’s only 15 minutes. The injixo WFM solution enables us to schedule our employees in an effective and optimised manner, taking into account the flexibility of our colleagues while …

injixo – Contact | injixo

https://www.injixo.com/uk/contact

Streamline your call center workforce management processes and reduce costs with injixo’s powerful cloud-based services – at an affordable monthly price.

What is Workforce Management in the Call Center? | injixo

https://www.injixo.com/workforce-management-explained

Learn all about workforce management in the call and contact center: forecasting workload, scheduling call center agents, managing the day in real-time, and increasing employee engagement.

Contact Center and Workforce Management Blog | injixo

https://blog.injixo.com

Official injixo Blog about workforce management best practice in call centers. injixo.com Don’t miss out on the latest insights, best practices and expert advice around WFM Subscribe Welcome to the injixo Blog A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center …

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